Cancellation and Refund Policy

+ CANCELLATIONS

Cancel within 72 hours for full refund.

If a Condor Valley customer becomes unable to attend a Condor Valley trip after the 72 hour period from the booking date has expired, the adventurer must inform Condor Valley via email at hank@condorvalley.com in order to cancel the customer registration.

Due to the logistics and timing involved in organizing Condor Valley experiences, tickets/registrations and registration fees for these experiences are strictly non-refundable and non-transferable (to another individual or another date). Any credits or discounts applied to ticket purchases are strictly non-refundable and may not be reused on a future purchase. There will be no credit or transfer granted for any portion of the ticket price.

+ Travel Insurance

For additional protection, we encourage adventurers to purchase travel medical and/or trip cancellation insurance. For example, some of the most popular travel insurance providers are Allianz, GeoBlue and Travel Guard. The adventurer’s credit card or employer may also provide certain coverage.

For information about how to contact Condor Valley, please visit our contact page.

Terms of Service

+ No Exceptions Policy

Please take careful note of the terms outlined in this policy as NO EXCEPTIONS to the policy will be made, regardless of the reason for cancellation. For the avoidance of doubt, Condor Valley cannot make any exceptions to this cancellation and refund policy even if the cancellation is due to illness or medical issues; family or personal matters; revocation, cancellation, or expiration of the adventurer’s visa; travel bans; deportation; any laws, regulations, orders, or policies concerning immigration and refugee status that may impact the adventurer’s ability to travel; change in the adventurer’s immigration status; scheduling conflicts; travel delays; a force majeure event (including, but not limited to, an act of God, war, terrorist activity, labor dispute, civil unrest, utility outage, etc.); or any other reason whatsoever.

Privacy Policy

+ Website Security

Condor Valley is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

+ How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

+ Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

+ How You Can Access or Change Your Personal Information That We Have Collected

Condor Valley’s Website website and event apps provide access to, and allow you to modify certain information that you have submitted as part of your trip. However, certain data related to usage history of our website or interaction with our emails may not be visible to you. In accordance the EU’s new GDPR regulation, we can provide you a copy of all data and information related to your usage of Summit’s platform. Additionally, at your request, we are obliged to destroy any or all data previously mentioned. Should you want to make such a request, or have any additional questions related to the data we collect or our usage of that data, please email hola@condorvalley.com.